Chain Store Age

Agents of Change

“ERPs offer a strong ROI if the implementation is successful. But to be successful, the adopter must change the way its organization works."

Journal of Business Strategy

M&A Risk Management

“Business arithmetic is different from the arithmetic you learned in school. The combination of two companies never seems to equal the sum of the parts of the two companies."

Journal of Strategy & Leadership

Managing Process Risk

“Process risk is rife in every large-scale change program. Failure to effectively manage process risk explains why most major change initiatives ultimately fail."